1. Who we are

This online store is operated by Sweet Truths Pvt Ltd ("The Cake House", "we", "us"), Shop No- 33, B- Wing, Sagar Park Rd, near R-city Mall, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, India. GSTIN 27AABCS1234A1Z5. FSSAI licence no. 11522998000123. By placing an order or creating an account, you agree to these terms.

2. Your account

You sign in with your mobile number and a one-time password. You must be 18 or older, or have a parent or guardian place the order. Keep your phone and OTP private. Orders placed through your account are treated as yours.

3. Menu, prices and taxes

Prices are in Indian Rupees and include GST unless shown otherwise. Delivery, packaging and other charges are shown before you pay. Photos are for illustration; handmade and baked products vary slightly in look, size and decoration. We may correct an obvious pricing or listing error. If we do, we will tell you before preparing your order, and refund you if you cancel.

4. Orders

Your order is accepted when we confirm it. We may decline or cancel an order: if an item or slot is unavailable, if your address is outside our delivery area, if we suspect misuse, or in circumstances beyond our control. If we cancel after you have paid, we refund the full amount to the original payment method.

5. Custom and advance orders

Cakes and other items made to your specification (message, design, size, flavour) are prepared especially for you. Changes and cancellations are possible only up to the cut-off shown at checkout. Message text is reproduced as you entered it.

6. Delivery and pickup

Delivery times are estimates. Someone must be available to receive the order at the address given; perishable food left unattended cannot be replaced. For pickup, collect your order from the chosen outlet within the shown window. Delivery may be carried out by our own staff or by third-party delivery partners.

7. Cancellations, returns and refunds

Food is perishable, so these are governed by our Refund Policy (see /policies/refund). If something is wrong with your order (damaged, missing or incorrect items), tell us within 2 hours of delivery, with photos if possible, and we will replace, credit or refund as appropriate. Refunds go to the original payment method, normally within 5-7 working days of approval.

8. Food safety, allergens and dietary information

We show veg and non-veg / egg marks, and where stated, allergens, portion and calories. Calorie and portion figures are approximate. Our kitchens handle milk, gluten, nuts, soy, egg and other allergens, so we cannot guarantee any item is free of traces. Please tell us about allergies in the order note before ordering. Eat fresh products within the time shown on the pack or label.

9. Offers, coupons, loyalty points and memberships

Each offer has its own conditions (validity, minimum order, outlets, one per order unless stated). Loyalty points and store credit have no cash value, cannot be transferred, and expire as shown in your account. Membership benefits and fees are shown on the Members page. We may change or end an offer or programme prospectively; points and benefits you have already earned are honoured as stated when you earned them.

10. Messages we send you

Service messages (OTP, order confirmation, payment, delivery updates, feedback requests for your order) are sent on SMS, WhatsApp, RCS, email or in-app as needed to fulfil your order.

Promotional messages (offers, new items, events) are sent only if you opted in, and only on the channels you agreed to.

You can stop promotional messages at any time: reply STOP, tap Unsubscribe, or turn them off in your account. Service messages continue while you have an active order.

Standard operator charges may apply.

11. Reviews and content you share

Reviews, photos and feedback you post must be honest and lawful. You allow us to show them on our store and channels, with your first name. We may remove content that is abusive, misleading or unlawful.

12. Acceptable use

Do not misuse the store: no fake orders, automated scraping, attempts to break security, or use of another person's number or payment method.

13. Intellectual property

Our name, logo, recipes, photos and content belong to us or our licensors. Do not copy them without permission.

14. Liability

To the extent the law allows, our liability for any order is limited to the amount you paid for that order. We are not liable for delays or failures caused by events beyond our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

15. Service providers

We use trusted providers to run this store, including technology, payments, delivery and messaging. They act on our instructions. Payments are processed by licensed payment gateways; we do not store your full card or UPI credentials.

16. Governing law

These terms are governed by the laws of India. Courts at available on request at [email protected] have jurisdiction, without affecting your right to approach a consumer commission.

17. Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020: details available on request at [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within one month.

18. Changes

We may update these terms. The version and effective date are shown above. Orders already placed follow the terms in force when you placed them.

19. Contact

The Cake House, Shop No- 33, B- Wing, Sagar Park Rd, near R-city Mall, Amrut Nagar, Ghatkopar West, Mumbai, Maharashtra 400086, India · [email protected] · 098671 85454.